81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service 
Case
Case routing rules
Parent/Child cases
Merging cases
Service level agreement
Entitlements
Queue

81058AE: Service Intelligence in Microsoft Dynamics 365 for Customer Service
Articles
Article templates
Knowledge bases
Multi stream dashboards
Single stream dashboards
Interactive dashboards
Editable grids
Excel templates
Charts
Goals
Dashboards

81063AE: Voice of the Customer in Microsoft Dynamics 365 for Customer Service
Setup and installation
Configuration tour
Brand customization
Planning for survey
Create survey
Survey pages, section, and parts
Linking survey questions
Piping survey data
Client routing actions
Server reporting actions
Configure response routings
Distribution options
Email distribution
Pipe data
Responses vs Feedbacks
Response triggers
Scoring rating questions
Survey analytics
Questions analytics

81064AE: Unified Service Desk (USD) in Microsoft Dynamics 365 for Customer Service 
Installing USD Client
Installing USD Server Package
USD architecture
Basic configuration
Hosted control
UII actions and action call
Sub action
Action calls
Events
Navigation rules
Order of evaluation
Creating rules
Configure debugger
Session management
Agent scripting
Theme and styling
Custom development

81065AE: Microsoft Dynamics 365 for Field Service
Field service process flow
Products and services
Bookable resources
Work orders
Accounts
Incident types
Service task types
Scheduling
Resource bookings
Scheduling assistant
Agreement
Agreement booking and invoices
Invoicing
Field service mobile
Customer assets
Purchasing
Inventory
Returns