Business Process Management ( BPM )

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Business Process Management ( BPM )

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BPM is a systematic approach to improving a company's business processes. For example, a BPM application could monitor receiving systems for missing items, or walk an employee through steps to troubleshoot why an order did not arrive. It is the first technology that fosters ongoing collaboration between IT and business users to jointly build applications that effectively integrate people, process and information.

BPM gives an organization the ability to define, execute, manage and refine processes that:

  • involve human interaction, such as placing orders
  • work with multiple applications
  • handle dynamic process rules and changes, not just simple, static flows, (think tasks with multiple choices and contingencies)

Important components include process modeling (a graphical depiction of a process that becomes part of the application and governs how the business process performs when you run the application), and Web and systems integration technologies, which include displaying and retrieving data via a Web browser and which enable you to orchestrate the necessary people and legacy applications into your processes. Another important component is what's been termed business activity monitoring, which gives reports on exactly how (and how well) the business processes and flow are working.Optimizing processes that involve people and dynamic change has been difficult historically. One barrier to optimization has been the lack of visibility and ownership for processes that span functional departments or business units. In addition, the business often changes faster than IT can update applications that the business relies on to do its work, thus stifling innovation, growth, performance and so on. But today, the pervasiveness of Web browsers and the emergence of simpler application integration technologies such as SOAP/XML have enabled IT to deploy technology that supports the business process across functional, technical and organizational silos.



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